Privacy Policy

Beauty on the Hour ("we", "us", "our") provides luxury beauty and wellbeing treatments delivered to your home, hotel or workplace in the United Kingdom. We are the data controller for the personal information described in this policy. You can reach us at hello@beautyonthehour.co.uk.

• Waitlist details: your name, email address and postcode or area.
• Beauty Professional applications: name, email, phone number, qualifications, services offered and areas covered.
• Booking details (once we launch): appointment address, treatment preferences and any health information you choose to share.
• Technical data: IP address, device and browser type, and pages visited, collected through cookies and similar technologies.

• To manage the founding waitlist and notify you about launch.
• To review and respond to Beauty Professional applications.
• To arrange, deliver and support treatments and bookings.
• To send service updates and, where you have consented, marketing about new Hours, memberships and offers.
• To improve our website, services and customer experience.
• To meet our legal, tax and regulatory obligations.

We rely on your consent (waitlist sign-up and marketing), the performance of a contract (bookings and memberships), our legitimate interests (running and improving our business securely) and legal obligations (record keeping).

We share personal information only with trusted providers who help us operate: hosting and database providers, email delivery services, payment processors and, where relevant to your booking, the Beauty Professional attending your appointment. We never sell your data.

Waitlist data is kept until launch and for a reasonable period afterwards, or until you ask us to remove it. Booking and financial records are kept for as long as required by UK law.

You may request access to, correction of, or deletion of your personal data; object to or restrict processing; withdraw consent at any time; and request a copy of your data. Email hello@beautyonthehour.co.uk and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Personal data is stored on secure, access-controlled infrastructure and transmitted over encrypted connections. Access is limited to those who need it to deliver our services.

We may update this policy from time to time. The date at the top of this page shows when it was last revised.